Tag: CS&S

Focus on digital channels and capabilities in 2021

by FutureCIO Editors

February 17, 2021

Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels

Photo by Jopwell from Pexels: https://www.pexels.com/photo/man-standing-beside-man-holding-gray-club-1325735/

Check CS&S tech for the ability to deliver CX goals, warns Gartner

by FutureCIO Editors

September 17, 2020

Customer Service and Support technology investments must be scrutinized for their ability to deliver on customer experience goals

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Tag: CS&S

Focus on digital channels and capabilities in 2021

Check CS&S tech for the ability to deliver CX goals, warns Gartner

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