Personalisation is a key market opportunity for CDN providers
The Content Delivery Network (CDN) market is forecast to grow to US$23.9 billion by 2030 fuelled by the expanding presence ...
Tag: personalization
3 ways AI benefits customer service operations
Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service ...
How voice is changing how we connect with customers
As we come to the end of 2021, yet another wave of COVID-19 is sweeping the globe. While the Omicron ...
Predictions 2022: IDC FutureScape’s future of customers and consumers
Technology will be the cornerstone of brands that try to re-establish relationships with customers and consumers in a new version ...
AI to become a mainstay tool of M&E services
ABI Research predicts that spending in Artificial Intelligence (AI) and machine learning (ML) in the media and entertainment (M&E) to ...
Customer experience future hinges on personalization
Personalization will be key to the post-pandemic customer experience journey. Should you join the bandwagon? After that, how?
Gartner says emerging tech key to effective personalization
Gartner says 63% of digital marketing leaders still struggle with personalization, yet only 17% use AI and machine learning across ...
Severe consequences for failing at digital customer engagement
98% of APAC enterprises report failing to digitize customer engagement would have negatively impacted their business
