ServiceNow announced its five-year strategic alliance with Visa to transform payment services through ServiceNow Disputes Management, Built with Visa, a single, connected dispute resolution solution for issuers.
Resolving disputes
“At the heart of our alliance is a commitment to build industry-leading products that help financial institutions boost employee productivity, create great customer experiences, and drive business growth,” said John Ball, senior vice president and general manager, of customer and industry workflows, ServiceNow.
"Solving customer pain points is core to our business at Visa, and collaborating with an industry leader like ServiceNow will allow us to help issuer partners, old and new, resolve disputes more efficiently," said Vanessa Colella, global head of innovation and digital partnerships, Visa.
ServiceNow Disputes Management, Built with Visa
ServiceNow Disputes Management, Built with Visa, unites the entire dispute management process until its final resolution. With a single experience for solving disputes, employees can access dashboards, automation, alerts, and the ability to audit all transactions. It allows organisations to have high-quality engagements with cardholders and enhance customer/ employee experience.
The feature involves a modern, user-friendly low code platform enabling swift updates to the dispute management process. It also offers a generative AI-powered experience to improve customer intake and agent investigation. It also incorporates ongoing changes to dispute rules and applies industry best practices for processes, workflows, and preventing fraud.
