Tag: customer journey

Tata Communications to transform BFSI customer journeys with Voice AI platform

by FutureCIO Editors

October 20, 2025

Tata Communications has launched an agentic AI-powered Voice AI platform, an industry-first speech-to-speech customer engagement solution.

Photo by Andrea Piacquadio from Pexels: https://www.pexels.com/photo/delighted-black-female-barista-serving-coffee-in-cup-in-cafe-3796810/

6 steps to customer service excellence using VoC

by FutureCIO Editors

December 17, 2020

Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Tag: customer journey

Tata Communications to transform BFSI customer journeys with Voice AI platform

6 steps to customer service excellence using VoC

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