APAC consumer loyalty traced to customer experience
New Qualtrics study reveals that consumers are willing to move to digital-only providers for a better product and customer experience
Tag: customer loyalty
4 CS&S tips targeting millennials and Gen Z customers
Gartner says millennials and Gen Z customers prefer third-party customer service channels, CS&S leaders should take note of how this ...
Forrester: Build CX that engage at an emotional level
Forrester’s US 2020 Customer Experience Index reveals CX differentiation is the key to post-pandemic success building experiences that help them ...
Measure customer effort right each time
How do you measure customer effort? Most customer experience (CX) pros use surveys. While the question text and scale they ...
