Infobip unveils AI Hub for AI-driven conversational CX
Infobip launched AI Hub, an overhaul of its platform that integrates advanced analytics, AI, and generative AI features with its core Software-as-a-Service (SaaS) portfolio. It ...
Tag: Infobip
Upward trend on CPaaS and conversational AI usage
Hong Kong– Businesses in Hongkong are adopting AI-powered conversational commerce and omnichannel communication platforms to enhance their business operations, according ...
Tips on customer engagement for Hong Kong Businesses in 2023
Driven largely by the digitisation of virtually every aspect of our lives, customer expectations have shifted dramatically over the past ...
HubSpot enables WhatApp and SMS channels via Infobip integration
By syncing Infobip’s WhatsApp and SMS channels with HubSpot, businesses can send automated messages and updates to deliver faster and ...
CCaaS market to reach US$15.6 billion by 2027
The research predicts that social media platforms, such as Instagram and Facebook, will become an important medium for enterprises to ...
Human touch is still relevant to customer experience
Commissioned by Infobip, the Forrester Consulting study ‘Redefining Human and Automated Engagement – How APAC Consumers Have Impacted the CX ...
Hong Kong start-ups must prioritize trust to succeed
Setting up a business is not a pursuit for the faint of heart, yet an increasing number of Hong Kongers ...
Infobip study warns digitise customer service or else
Companies in APAC must meet rapidly increasing digital customer service needs or risk falling behind,
Conversations to improve connected customer experiences
Infobip’s Conversations is an omnichannel cloud contact centre solution with automation and a chatbot building platform option – ‘Answers’
