CCaaS market to reach US$15.6 billion by 2027
The research predicts that social media platforms, such as Instagram and Facebook, will become an important medium for enterprises to ...
Tag: omni-channel strategies
Brands suck at unifying customer engagement channels
Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022
Transforming retail and supply chain for new normal
90% of retail, consumer goods companies plan to modify their supply chain networks in response to fallout from COVID-19.
Conversations to improve connected customer experiences
Infobip’s Conversations is an omnichannel cloud contact centre solution with automation and a chatbot building platform option – ‘Answers’
CX not tech and channels key to 2020 success
CIO’s close working relationship with the executive leadership team is what will drive organisations to move to the next level ...
