85% of developers report code quality confidence with a chat interface
Eighty-five percent of developers felt more confident in their code quality when authoring code with GitHub Copilot and GitHub Copilot Chat, according ...
Tag: chatbots
Sendbird adds AI-powered chatbot to latest offering
Sendbird announced the general availability of Salesforce Connector which has a host of new features, including the Sendbird SmartAssistant, a customizable, no-code generative ...
Customer adoption remains low despite significant chatbot investments
A Gartner survey of 497 B2B and B2C customers from December 2022 through February 2023 reveals that only 8% of ...
ChatGPT spurs retailers to spend US$12 billion on chatbots in 2023
Juniper Research forecasts that the global retail spend over chatbots is forecast to reach US$12 billion in 2023; growing to ...
Microsoft adds AI “Copilot” to productivity tools
Microsoft 365 Copilot is generative AI technology based on GPT-4, a large language model (LLM) created by OpenAI, which is ...
Cathay Pacific is using conversational AI to enhance customers’ digital experience
Accenture notes that the pandemic has put pressure on organisations and industries to reduce overall costs to outweigh missing revenues. ...
Four drivers of technology innovation in customer service
According to Gartner, the four pillars driving technology innovation across customer service and support (CSS) organisations are getting connected, process ...
Delighting customers in real time on their preferred channel
Conversational-style business messaging integrate maps and search functions A recent Forrester report commissioned by Google found that 54 percent of ...
Chatbots to become the primary customer service channel
Gartner predicts that by 2027, chatbots will become the primary customer service channel for roughly a quarter of organisations. Uma ...
PodChats for FutureCISO: Battling the darker side of bots
One of the innovations of the internet is the introduction of software robots or bots that allow repetitive tasks to ...
3 ways AI benefits customer service operations
Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations. Gartner suggests service ...
Getting chatbots to deliver the value deserving of the hype
Chatbots are software that simulates conversation through voice or text or both. Since the first chatbot ELIZA, developed in the ...
Playing the long game with chatbots
The global chatbot market is expected to grow by US$1.11 billion accelerating at a CAGR of almost 29% between 2020-2024. ...
Omnichannel strategies will fuel spend in chatbots by retailers
By 2020 80% of global consumer spend over chatbots will be attributable to discrete chatbots, embedded directly into a retailer’s ...
Gartner outlines top 5 customer service tech trends in 2020
Technology plays an integral role in the operations and future strategy of service organizations — from self-service to improving the ...
69% of what managers do today will be taken over by robots
AI and automation will allow rank and file staff to extend their degree of responsibility and influence, without taking on ...
More focus on the customer experience
Seventy-five percent of organisations surveyed by Gartner increased their customer experience (CX) technology investments in 2018. For 2019, 52% of ...
