Tag: voice of customer

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What technologies CS&S leaders value most in 2023

by FutureCIO Editors

May 23, 2023

Gartner says the technologies with the most current value to service and support organisations are those that support assisted service. ...

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Customer service and support priorities in 2023

by FutureCIO Editors

January 16, 2023

In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and ...

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6 steps to customer service excellence using VoC

by FutureCIO Editors

December 17, 2020

Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Tag: voice of customer

What technologies CS&S leaders value most in 2023

Customer service and support priorities in 2023

6 steps to customer service excellence using VoC

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