• About
  • Subscribe
  • Contact
Thursday, May 8, 2025
    Login
  • Management Leadership
    • Growth Strategies
    • Finance
    • Operations
    • Sales and Marketing
    • Careers
  • Technology
    • Infrastructure and Platforms
    • Business Applications and Databases
    • Big Data, Analytics and Intelligence
    • Security
  • Industry Verticals
    • Finance and Insurance
    • Manufacturing
    • Logistics and Transportation
    • Retail and Wholesale
    • Hospitality and Tourism
    • Government and Public Services
    • Utilities
    • Media and Telecommunications
  • Resources
    • Whitepapers
    • PodChats
    • Videos
  • Events
No Result
View All Result
  • Management Leadership
    • Growth Strategies
    • Finance
    • Operations
    • Sales and Marketing
    • Careers
  • Technology
    • Infrastructure and Platforms
    • Business Applications and Databases
    • Big Data, Analytics and Intelligence
    • Security
  • Industry Verticals
    • Finance and Insurance
    • Manufacturing
    • Logistics and Transportation
    • Retail and Wholesale
    • Hospitality and Tourism
    • Government and Public Services
    • Utilities
    • Media and Telecommunications
  • Resources
    • Whitepapers
    • PodChats
    • Videos
  • Events
No Result
View All Result
No Result
View All Result
Home Industry Verticals

Patients drive healthcare trends and opportunities in 2020

Allan Tan by Allan Tan
December 16, 2019

The hfma report, Healthcare 2020: Transformative Innovation, calls a grim wakeup to the healthcare industry: “Over the next three to five years, innovations in clinical care delivery and healthcare business processes have the potential to reshape the competitive landscape in the industry. These innovations are enabled by the confluence of three trends: rapidly advancing technological capabilities, the increasing demand by purchasers for improved value from industry participants, and an influx of venture capital funding.”

It warns that failure to evolve, and leverage innovations, by practitioners will result in lost market share. It recommends that plans, systems and practices must develop a culture and technical infrastructure that support efforts to transform business and clinical care models.

The concerns, warnings and recommendations raised by the report are not lost with Linda Burgoyne, chief executive officer (CEO) at Matilda International Hospital (MIH) in Hong Kong. As head of a private hospital in Hong Kong, she acknowledged that change is upon the industry.

One such change is the way patients want to be treated by their doctors and attending staff.

Changes afoot

According to the World Health Organisation (WHO) policy brief, Where are the patients in decision-making about their own care?, one of the most common sources of patient dissatisfaction is not feeling properly informed about (and involved in) their treatment.

“Shared decision-making, where patients are involved as active partners with the clinician in treatment decisions, can be recommended as an effective way to tackle this problem. Clinicians and patients work together as active partners to clarify acceptable medical options and choose appropriate treatments,” noted the report.

The report is also clear, however, that while not all patients want to play an active role in choosing a treatment – because of age-related and cultural differences – most want clinicians to inform them and take their preferences into account.

Burgoyne concurred with this assessment.

“The biggest change I see is in what patients expect from us or our clients expect from us. People have become more knowledgeable and be more involved. Our patients now come in and they are more involved in their care,” she explained.

Tech influence (or lack of)

Burgoyne attributes this increased interest in being part of the decision-making process to the increased use of the Internet – where there is a ready-source of information on diseases, healthcare treatments, medication and use cases.

“Through the internet, people [patients] know what's available today. Previously, it was very much driven by the doctors, informing patients of the diagnoses, treatment and the next step. Now it's the patient wanting to be actively involved in their care. They've researched online including what’s happening elsewhere in the world,” she remarked.

One term that has recently become common-talk about senior executives is the concept of failing and failing fast. While this may apply to industries like banking and finance, it may not have a place in patient-care.

She cautioned that when it comes to a patient’s health – there is no room for failure.

Juggling act

She also noted that as a business, healthcare is now more data driven. A lot more decisions are based on data. McKinsey believes that leaning on big data may help the industry save an estimated US$100 billion in medicine and pharma alone.

However, much needs to be done. Most healthcare practices today operate in siloes, with still very few healthcare institutions and governments working towards digital health patient records – much less one that is standardised across private and public care services.

She conceded that healthcare practitioners are at times inundated with stories about new technologies and equipment, as well as new innovations, including new ways of practicing healthcare.

As manager of a healthcare business, it is about juggling the different interests of stakeholders – Board, leadership, shareholders and investors, suppliers and business partners, doctors and nurses, staff and just as important – patients.

 “As a CEO it's difficult to balance this. We have, on the one hand to make sure we're up to date, and on the other hand we need to make sure that we stay within budget. And that we invest in, benefits all of our stakeholders. So, its finding the balance that is always a challenge,” she added.

Challenges head

While MIH’s Burgoyne acknowledged the many challenges the hospital face, including evolving technology versus the need to balance budgets, the importance of greater transparency, closed collaboration and communication with local regulator, as well as the changing aspirations and expectations of patients, she pointed to one aspect of the hospital that has remained unchanged – its culture.

“We have a culture of patient first. This is embedded in everything we do. Our patient’s journey with Matilda starts even before they are admitted into the hospital, and it continues right until they are discharged from Matilda. We want to make that journey as smooth as possible,” she concluded.

Related:  Gartner reveals four trends to drive near-term AI innovation
Tags: Matilda International Hospitalpatient care
Allan Tan

Allan Tan

Allan is Group Editor-in-Chief for CXOCIETY writing for FutureIoT, FutureCIO and FutureCFO. He supports content marketing engagements for CXOCIETY clients, as well as moderates senior-level discussions and speaks at events. Previous Roles He served as Group Editor-in-Chief for Questex Asia concurrent to the Regional Content and Strategy Director role. He was the Director of Technology Practice at Hill+Knowlton in Hong Kong and Director of Client Services at EBA Communications. He also served as Marketing Director for Asia at Hitachi Data Systems and served as Country Sales Manager for HDS’ Philippines. Other sales roles include Encore Computer and First International Computer. He was a Senior Industry Analyst at Dataquest (Gartner Group) covering IT Professional Services for Asia-Pacific. He moved to Hong Kong as a Network Specialist and later MIS Manager at Imagineering/Tech Pacific. He holds a Bachelor of Science in Electronics and Communications Engineering degree and is a certified PICK programmer.

No Result
View All Result

Recent Posts

  • Agentic AI-powered AppSec platform launched for the AI era
  • IDC forecasts GenAI alone will grow at a 59.2% CAGR
  • Dataiku brings new AI capabilities to create and control AI agents
  • Microsoft reveals the rise of a new kind of organisation in the AI era
  • St Luke’s ElderCare enhances data security and user experience with Juniper

Live Poll

Categories

  • Big Data, Analytics & Intelligence
  • Business Applications & Databases
  • Business-IT Alignment
  • Careers
  • Case Studies
  • CISO
  • CISO strategies
  • Cloud, Virtualization, Operating Environments and Middleware
  • Computer, Storage, Networks, Connectivity
  • Corporate Social Responsibility
  • Customer Experience / Engagement
  • Cyber risk management
  • Cyberattacks and data breaches
  • Cybersecurity careers
  • Cybersecurity operations
  • Education
  • Education
  • Finance
  • Finance & Insurance
  • FutureCISO
  • General
  • Governance, Risk and Compliance
  • Government and Public Services
  • Growth Strategies
  • Hospitality & Tourism
  • HR, education and Training
  • Industry Verticals
  • Infrastructure & Platforms
  • Insider threats
  • Latest Stories
  • Logistics & Transportation
  • Management Leadership
  • Manufacturing
  • Media and Telecommunications
  • News Stories
  • Operations
  • Opinion
  • Opinions
  • People
  • Process
  • Remote work
  • Retail & Wholesale
  • Sales & Marketing
  • Security
  • Tactics and Strategies
  • Technology
  • Utilities
  • Videos
  • Vulnerabilities and threats
  • White Papers

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Quick Links

  • Videos
  • Resources
  • Subscribe
  • Contact

Cxociety Media Brands

  • FutureIoT
  • FutureCFO
  • FutureCIO

Categories

  • Privacy Policy
  • Terms of Use
  • Cookie Policy

Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl

Login to your account below

or

Not a member yet? Register here

Forgotten Password?

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Management Leadership
    • Growth Strategies
    • Finance
    • Operations
    • Sales and Marketing
    • Careers
  • Technology
    • Infrastructure and Platforms
    • Business Applications and Databases
    • Big Data, Analytics and Intelligence
    • Security
  • Industry Verticals
    • Finance and Insurance
    • Manufacturing
    • Logistics and Transportation
    • Retail and Wholesale
    • Hospitality and Tourism
    • Government and Public Services
    • Utilities
    • Media and Telecommunications
  • Resources
    • Whitepapers
    • PodChats
    • Videos
  • Events
Login

Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl

Subscribe