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Home Technology

Subscription economy causing ‘subscription fatigue’ in Malaysia

FutureCIO Editors by FutureCIO Editors
October 4, 2023
Photo by Gilles Lambert on Unsplash

Photo by Gilles Lambert on Unsplash

Too many subscriptions are causing 'subscription fatigue' in Malaysia, according to a survey by Bango on over 6,000+ consumers currently paying for subscription services across India, Indonesia, Malaysia, Philippines, Thailand, and Vietnam. 

Subscription fatigue

The study shows that the majority of Malaysians face various problems in managing subscriptions: 

  • Frustrated that they can't easily manage all their subscriptions in one place: 70%
  • Cannot remember the billing dates for all their various subscriptions: 60% 
  • Frustrated by automatic subscription renewals: 77%
  • Feel locked into their current subscription providers: 59% 
  • Bothered that they can't pause or stop subscriptions whenever they want: 69%

It also causes a financial strain as 41% are still paying for forgotten subscriptions, 25% currently paying for unused subscriptions, and 79% not being able to afford their subscribed services. 

Anil Malhotra

Centralised hub

The majority (91%) of Malaysian subscription users feel there are now "too many" subscription services available and are now hoping for a centralised content hub to manage all of their subscriptions. If these are successfully consolidated through a platform, around 75% of the respondents consider signing up for more.

"Managing multiple subscriptions is a headache for users. They don't want less choice – just less admin. We should focus on building all-in-one solutions that can offer consumers flexibility on billing, a wider variety of choices, and a great user experience. That's what they really want," Anil Malhotra, co-founder at Bango said.

Related:  H3C forges ties with Fortesys in Malaysia
Tags: BangoMalaysiasubscription fatiguesubscription services
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