Customer service and support priorities in 2023
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and ...
Tag: self-service
Predictions 2022: Opt-out rates for mobile app tracking to plunge by 65%
The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain ...
Use self-service instant issuance to drive digital branch value
There is a global trend towards a reduction in physical bank branches as banks look for ways to lower operating ...
Focus on digital channels and capabilities in 2021
Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels
Talent gap is the key obstacle to AI success
Talent gap emerges as primary obstacle to AI adoption; making AI accessible to all is imperative to digital transformation efforts.
Gartner warns of 3 self-service failure points in customer self-service
Research shows how customer service and support leaders can improve self-service containment and reduce high-effort customer experiences
