“Hybrid is no longer just an employee perk but an employee expectation,” said Ranjit Atwal, senior director analyst at Gartner. He further adds that many employees started to partially return to the office in 2022, but the hybrid workstyle will remain prominent in 2023 and beyond.
“To adapt, employers have been implementing a human-centric work design – including flexibility, intentional collaboration and empathy-based management – which suits hybrid employees.”
Ranjit Atwal
For example, IT workers are more inclined to quit their jobs than employees in other functions as they look for greater flexibility, improved work-life balance and better career opportunities. CIOs can maximise retention and attraction of talent by resetting their employee value proposition with a more human deal.
Gartner defines hybrid workers as workers who work in the office at least one day a week. Fully remote workers are those working from home all the time. On-site workers are those who work on-site full time, not working at home at any time.
The number of remote workers is expected to continue to fall year over year. Gartner estimates that remote workers will represent only 9% of all employees worldwide by the end of 2023 (see Figure 1).
Figure 1: Knowledge workers’ share for fully remote and hybrid, worldwide, 2020, 2022 and 2023
In the U.S., the hybrid work trend will be more pronounced than in the rest of the world with 51% of knowledge workers projected to work hybrid and 20% to work fully remote in 2023.
Human-centric design meets the virtual workspace
Human-centric design requires a new set of principles, norms and thinking. Successful virtual workspaces will increase the ability to hire and bring together employees regardless of geographic location.
Virtual workspaces provide potentially disruptive new alternatives to in-person meetings (and the associated travel) and to existing, virtual meeting solutions. Gartner predicts that by 2025, 10% of workers will use virtual spaces for activities such as sales, onboarding and working remotely.
“For remote-first or hybrid organisations, fully mature virtual workspaces may replace the office as the embodiment of company culture and become the centre of the digital employee experience,” said Christopher Trueman, senior principal analyst at Gartner.
He cautioned that employees should not be expected to engage in the virtual workspace for their entire workday. Virtual workspaces should only be used for meetings and interactions that will be enhanced by them, such as brainstorming, product reviews, or social gatherings.
Hybrid and fully remote work vary by country
While all countries have increased their proportion of hybrid and fully remote work since 2019, the allure of fully remote and hybrid work varies significantly by country.
Japan employers are focused more on employees returning to the office full-time compared with other employers around the globe. In Japan, the number of fully remote and hybrid knowledge workers will total 29% of its workforce in 2023.
In Europe, where face-to-face interaction remains a preference, the hybrid style of work is projected to increase in 2023. In Germany, fully remote and hybrid knowledge workers will account for 49% of the German workforce in 2023. Given their cultural and vertical industry mix, the number of fully remote and hybrid knowledge workers in the U.K. will be on the rise over the same period.
The U.S. number of fully remote and hybrid knowledge workers will account for 71% of the U.S. workforce in 2023. In the U.K., fully remote and hybrid knowledge workers will represent 67% of its workforce in 2023.
