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Home White Papers

How to respond to the customer experience trends that will shape your business in 2022 and beyond

DXC Technology by DXC Technology
October 3, 2022
Photo by Eva Bronzini from Pexels: https://www.pexels.com/photo/a-top-shot-of-a-cup-of-coffee-on-brown-envelopes-6956182/

Photo by Eva Bronzini from Pexels: https://www.pexels.com/photo/a-top-shot-of-a-cup-of-coffee-on-brown-envelopes-6956182/

Customer experience has emerged as a key battleground and businesses that can win the customer experience war will be more likely to succeed in the long term. Today’s customers have been conditioned to expect outstanding experiences based on hyper-personalisation.

To achieve this, organisations need access to accurate, real-time data and technology solutions that can help them maintain an excellent and consistent customer experience across various touchpoints.

In this whitepaper DXC Technology outlines the key customer experience trends that are set to dominate in 2023, and how businesses can meet and exceed customer expectations with the right technology solutions.

Click on the link to download your copy of the whitepaper.

Related:  PodChats for FutureCIO: How AIOPs transforms IT operations and management
Tags: AICustomer experienceDXC Technologyhyper-personalisationmachine learningSAP
DXC Technology

DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

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