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Home Management Leadership Growth Strategies Tactics and Strategies

Pandemic is good for ICT business

FutureCIO Editors by FutureCIO Editors
April 14, 2021
Photo by Anna Nekrashevich from Pexels

Photo by Anna Nekrashevich from Pexels

The pandemic has been a driving factor in accelerating the rate of digital adoption and stirring up the consumer offerings – both of which has helped ICT Spending to show a positive outlook in 2021 –perhaps the silver lining in the ongoing economic slump spreading across the Asia-Pacific region.

Peering data from the latest Worldwide ICT Spending Guide Industry and Company Size, IDC forecasts Asia/Pacific (excluding Japan) ICT spending to grow by over 4.9%, to reach $924 billion in 2021 and expected to reach $1 trillion by 2024.

The lifting of lockdowns across the region has helped increase consumer demand. As vaccines begin to be rolled out in the first half for some countries, and the rest by the second half of the year, revival of economic activities takes centre stage.

Faster adoption within business towards an accelerated digital journey clubbed with improvements in offerings are helping to boost technology spending. Supply chains are gradually improving across all countries within the region allowing a boost in production and supply to the global market.

“Government bodies within the region have launched various initiatives to revive the economy, indirectly allowing enterprises to allocate budgets to improve both product offerings and digital adoption,” said Mario Allen Clement, senior market analyst for IDC it spending guides, customer insights & analysis.

Rebounding industry sectors

Personal and Consumer Services Industry will witness the highest bounce back in 2021 as Asia/Pacific is one of the most lucrative tourist destinations globally, which was highly impacted in 2020.

A significant portion of the GDP for many countries within the region comes from tourism, hospitality, and business travel which are showing improvements as nationwide lockdowns are being lifted.

Construction industry is the second industry to bounce back faster as supply chains gradually improve in the region.

Most countries that depended on PRC for supplies and manpower had also been impacted due to the various lockdowns within each country. Projects which were halted due to the pandemic are slowly resuming operations to continue the progress with the aid of government regulations in place.

“With COVID numbers on the rise, available vaccines are helping governments and the public to be prepared well in advance. The economic indicators across the region suggest a bounce-back across the sectors, as majority of sectors have reached their Pre-COVID level production levels,” added Ashutosh Bisht, senior research manager for IDC IT spending guides, customer insights & analysis.

The banking sector is expected to grow at 5.9% in 2021. Improvements to customer interactions and workforce are the focus for the banking industry, which has witnessed advances in technology for many banks in day-to-day operations.

The telecommunications industry is expected to grow at 6.6% in 2021. Resuming the supply chain has become the major factor to improve the performance of the telecommunications industry, as dependence on stock imports from PRC is gradually getting back to normal.

SMB segments have been a focus in multiple countries within the region to help regain business momentum in 2021. Governments across the region have provided special incentives which allowed the SMB segment to re-route a per cent of the budget towards new initiatives that are required to make the organization more competitive in the Next Normal.

Related:  Forrester: Build CX that engage at an emotional level
Tags: COVID-19IDC
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