One of the characteristics of the recent decade is an increasingly connected global community with some events that occur in one region that would impact other parts of the world. In the business community, a recurring theme of the digitalisation era is improving the engagement with the customer.
One of the revelations of the COVID pandemic is just how reliant enterprises are on ecosystems of suppliers and partners to support the new customer engagement paradigm.
Yubico’s regional vice president for Asia Pacific and Japan, Geoff Schomburgk, says with an increasingly connected world comes a higher risk. “And this (risk) is part of the challenge,” he quips.
“As an industry, we want to sort of take those cases and share that knowledge. We want to get people to understand that the change is not so hard, and it does bring with it quite a lot of benefits,” he continued. “From an economic point of view, it does bring a real positive business case so that's going to be a lot of the focus.”
Geoff Schomburgk
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