Salesforce and Workday forged a partnership to deliver an AI-powered assistant that claims to automate tasks, provide personalised support, and surface data-driven insights that help employees work smarter and faster. Combining Salesforce's new Agentforce Platform and Einstein AI with the Workday platform and Workday AI will enable organisations to create and manage agents to drive employee and customer success across the business.
Powered by a company's Salesforce CRM data and Workday financial and HR data, onboarding, health benefit changes, career development, and other tasks will be easier than ever. It can also seamlessly transfer complex cases to the appropriate individual.
Customer experiences
"The AI opportunity for every company lies in augmenting their employees and delivering incredible customer experiences," said Marc Benioff, chair and CEO of Salesforce. "That's why we're so excited about our new Agentforce platform, which enables humans and AI to drive customer success together, and this new partnership with Workday to jointly build an employee service agent. Together, we'll help businesses create amazing experiences powered by generative and autonomous AI so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently."
"Employees, customers, and financials are the three most fundamental elements of any business," said Workday's chief executive officer Carl Eschenbach. By integrating our platforms, datasets, and powerful AI capabilities, Salesforce and Workday are empowering our customers to deliver unmatched AI-powered employee experiences that ultimately lead to happier customers and drive unprecedented business value."
