ServiceNow and Boomi announced a partnership to elevate customer experiences through AI-powered self-service.
"This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalised business transformation, all built on reliable and trusted data," said Steve Lucas, CEO at Boomi.
Improved customer support and self-service
The partnership entails Boomi using the ServiceNow App Engine for improved customer support and self-service. ServiceNow will also integrate Boomi's Application Programming Interface (API) Management capabilities with Automation Engine for complete visibility across a user's API landscape.
Boomi will use the Now Platform and ServiceNow's AI-powered Technology Provider Service Management (TPSM) offering to transform customer support and expand self-service. Boomi will also use ServiceNow's App Engine to build workflows into its Master Data Hub to simplify and make the user experience more intuitive.
ServiceNow will also offer its customers Boomi's API Management (APIM) solution. This solution claims to provide a centralised view of a user's API landscape.
Revolutionising customer experience
"As customer expectations evolve, businesses require simple, agile, and easy-to-use solutions to meet those needs," said Paul Fipps, president of global industries and strategic growth at ServiceNow. "We're thrilled to be working with Boomi to help them revolutionise their customer experience with the Now Platform and to collaborate on innovations that will advance business automation. By combining Boomi's industry-leading API Management with ServiceNow's suite of intelligent automation solutions, we're also bringing an even more robust toolset to creators and app developers."
