Philippines’ RCBC and Indonesia’s Bank Mandiri top uptime performances according to the first-ever ASEAN Bank Stability Report by Brankas. The uptime number measures the percentage of time a bank is accessible to users for online transactions.
"Now that e-payments and digital banking are becoming the norm, constant access to reliable digital banking services is no longer a luxury, but a necessity," said Todd Schweitzer, CEO and co-founder of Brankas.
"Uptime is a critical metric that impacts trust and stability, and we hope that Brankas' latest report sheds light on the ASEAN region's commitment to financial reliability and security," he adds.
Uptime analysis in the Philippines
In the Philippines, RCBC led with 98.30% uptime, making it the best performer in the Philippines, with seven months of no downtime. Landbank and Metrobank set the standard for proactive communication. More downtimes were recorded in the middle and end of the month, revealing an infrastructure strain during payday periods.
Uptime analysis in Indonesia
In Indonesia, Bank Mandiri and Permata Bank achieved above 99% uptime. Downtime incidents in Indonesia only last between 30 minutes and 2 hours. Uptime was significantly better between September and December, indicating infrastructure reliability.
Recommendations
Brankas recommends banks maintain an uptime of 99% and provide announcements of scheduled downtime at least five working days in advance.
