Databricks launched the Data Intelligence Platform for Communications, a unified data and Artificial Intelligence (AI) platform for telecommunications carriers and network service providers. The new offering delivers pre-built solutions to help organizations tackle critical, high-value industry challenges with data and AI.
“The need for a modern and unified data analytics and AI platform has never been greater. The Data Intelligence Platform for Communications was designed to meet the dynamic needs of customers at scale while delivering enterprise-grade security and intelligently reducing costs to operate,” said Steve Sobel, the global industry leader for Communications, Media, and Entertainment at Databricks.
Data Intelligence Platform for Communications
Databricks’ Data Intelligence Platform for Communications allows communications service providers to use all types of data to improve CX and support with unified governance and compliance and inexpensive and open collaboration.
It also has pre-built data and AI solutions for high-value industry use cases. Communications-specific accelerators include large language models (LLMs) for customer support, telco network analytics, geospatial analytics to identify fraud and customer entity resolution.
Empowering CSPs
“It seamlessly creates avenues for CSPs to personalize, monetize, and innovate in the communications industry to decrease churn, improve assistance, and create new revenue streams with data they already have,” Sobel adds.
