A new Salesforce surveyunveils that only 11% of enterprise CIOs have fully implemented Artificial Intelligence (AI) due to technical and organisational challenges led by security and data infrastructure.
AI implementation
The survey revealed that most (77%) CIOs have good or excellent executive buy-in on AI’s value. However, 68% believe there are unreasonable expectations of when they’ll see ROI from the technology.
Most (67%) CIOs take a more calculated approach to implementing AI than other technologies. CIOs cite security and data as the most common hurdles to AI implementation.
AI education
The study also revealed that over three-quarters of CIOs think stakeholder expectations for their AI expertise are unrealistic. However, only nine percent believe their peers are more knowledgeable.
CIOs are banking on analyst firms, technology vendors, media outlets, and peers at other companies to develop expertise in AI.
“This is the perfect opportunity for knowledge sharing,” said Juan Perez, CIO of Salesforce. “Today’s CIOs haven’t experienced many technology shifts that have been consequential in their careers until now. We’re all navigating this revolution in real-time, and it’s critical that we share our learnings with each other so we build not just successful AI enterprises but a successful AI economy.”
