Great Eastern moved its databases, including financial product management systems, distributed commission management systems, and rewards systems, onto Oracle Autonomous Database on Oracle Exadata Cloud@Customer for workload automation and improved operational efficiency.
Improving customer experience
Migrating over 200 terabytes of data from 300 on-premises Oracle databases to a single integrated cloud platform helps Great Eastern improve scalability and enhance performance.
“We remain steadfast in our commitment to improving customer experience with product innovation to support the changing wealth and protection requirements of our customers across the region. This involves optimizing customer journeys through redesigned processes, harnessing our digitized assets, and leveraging advanced cloud capabilities. Oracle Exadata Cloud@Customer has enabled us to provide an efficient and more reliable platform resulting in better user experience for our customers and financial representatives,” Gary Teh, managing director, Group IT, Great Eastern said.
Oracle Exadata Cloud@Customer
Oracle Exadata Cloud@Customer claims to simplify Great Eastern’s end-to-end data management, allowing users to access the platform without interruption. Delivered as a cloud service in its data centers, the solution targets to help Great Eastern address data locality and compliance requirements.
“The life insurance sector is increasingly leveraging technology to innovate, enhance consumer experiences, and boost operational efficiencies, ultimately improving individual protection and financial well-being. With Oracle Exadata Cloud@Customer, Great Eastern can enjoy the flexibility and economic benefits of cloud in its data centers, while helping to meet local regulatory requirements. This cloud migration strengthens Great Eastern’s operations, powering them to stay at the forefront of Asia’s insurance industry,” said Chin Ying Loong, regional managing director, ASEAN & South Asia Growing Economies (SAGE), Oracle.
