New Relic’s Observability Forecast for Financial Services survey reveals that 50% of financial organisations are implementing AI monitoring, 4 points lower than the industry average, lag—likely due to heightened caution regarding AI governance and explainability requirements in regulated environments
“Across the Asia Pacific, financial services organisations are in one of the most tightly regulated and digitally demanding environments in the world,” said New Relic SVP &GM APJ Rob Newell. “From real-time payments to always-on mobile banking, customers expect flawless performance—and regulators expect resilience.”
Newell added that the data indicates that observability is critical for financial institutions in the region to help reduce the impact of outages, modernise identity, and adopt AI responsibly.
Observability
The report also found that 38% of organisations cite AI as a key factor driving observability adoption, ranking just below security, governance, and resilience.
Moreover, 47% of respondents indicated that observability aids their organisation in planning and managing the development and deployment of AI applications.
New Relic chief technology strategist Nic Benders said: “Our latest data confirms that observability is a strategy to de-risk the sector’s modernisation. It provides the guardrails necessary to deliver seamless digital experiences and scale AI responsibly, ensuring that progress never comes at the expense of security or compliance.”
Recent data shows that financial services companies achieve a return on investment (ROI) of 2x or more from their observability investments, with 42% reporting such benefits.
Additionally, 56% of these companies enhance collaboration among teams when making decisions about their software stack, while 53% utilise service disruption to optimise and reduce business risk.
Furthermore, 66% of financial services firms utilise observability to optimise software delivery pipelines and improve code quality. In addition, 59% have automated their infrastructure provisioning and orchestration, and 53% have automated portions of their incident response.
