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Home FutureCISO

Lessons from a global IT outage

Melinda Baylon by Melinda Baylon
August 7, 2024

A defective software update from cybersecurity firm CrowdStrike for its Microsoft Windows hosts left hospitals, banks, airlines, and other businesses scrambling during a global mass IT outage weeks ago.

George Kurtz

CrowdStrike founder and CEO George Kurtz has since apologised to their customers and partners in a letter he penned in the aftermath of the outage, saying that nothing is more important to him than their “trust and confidence.”

The aftermath

In the aftermath of the outage, verified business and technology professionals participating in Gartner Peer Community polls and discussions revealed that the majority said the outage had some impact on their organisations, with 47% saying it had either a severe impact (14%) or a significant impact (33%) on their operations. In comparison, 20% said there was no impact.

To mitigate risks and manage the impact of the outage, organisations focused on employee support by assisting affected employees with alternative work arrangements and internal updates (59%). Almost half (48%) said their organisations focused on activating recovery procedures and guiding the help desk on increased calls, while 44% of respondents said their organisations focused on incident response by activating in-depth security investigations and response procedures.

Other actions organisations took are implementing additional security controls (30%), providing updates to customers and external stakeholders (28%), communicating directly with CrowdStrike (25%), seeking support from external consultants, vendors (23%), and service providers, and talking directly with Microsoft (16%).

Full article here

Related:  Partnership opened new growth economic for Malaysian SMEs 
Tags: CrowdStrikecybersecurityForresterGartnerMicrosoftSUSETenable
Melinda Baylon

Melinda Baylon

Melinda Baylon joins Cxociety as editor for FutureCIO and FutureIoT. As editor, she will be the main editorial contact for communications professionals looking to engage with aforementioned media titles. 

Melinda has adecade-long career in the media industry and served as TV reporter for ABS-CBN and IBC 13. She also worked as a researcher for GMA-7 and a news reader for Far East Broadcasting Company Philippines. 

Prior to working for Cxociety, she worked for a local government unit as a public information officer. She now ventures into the world of finance and technology writing while pursuing her passions in poetry, public speaking and content creation. 

Based in the Philippines, she can be reached at [email protected]

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