Mastercard has introduced Virtual C-Suite, a new agentic experience designed to help small businesses operate with executive-level insight and decision-making by providing relevant, trusted recommendations on how businesses pay, get paid, and manage working capital.
Mark Barnett, global head of Small and Medium Enterprises at Mastercard, said: “With Virtual C-Suite, we are bringing innovative technology, quality data at scale, and strategic expertise usually available to large enterprises to small business owners. Our goal is to turn operational complexity into clarity — helping entrepreneurs regain time, make smarter decisions, and translate their ambition into measurable growth."
Virtual C-Suite
Virtual C-Suite integrates agentic, AI-powered intelligenceinto the accounting systems, business software, and banking applications that small businesses already trust and rely on. It claims to analyse business performance, identify risks and opportunities, predict likely outcomes, and recommend prompt steps and longer-term actions to optimise operations and growth.
"Agents that offer big picture insights combined with unique and local analysis are becoming a critical human augmentation tool. Insights at this level have been available to large enterprises for years, and agentic AI creates the opportunity for smaller organisations to benefit moving forward," said Christopher Miller, lead analyst of Emerging Payments at Javelin Strategy & Research.
