According to IDC, the most significant external forces driving telco transformation are technological changes, customer behaviour, and the competitive landscape. The analyst says the top transformation goals are centred around improving customer experience, retaining customers, and being seen as a digital leader. Telecom service providers consider cloud service providers as important partners in this transformation process.
That analysis may be just what drove MyRepublic to launch its platform-as-a-service spin-off company, MyRepublic Digital. The spin-off aims to simplify and productise digital transformation for telcos and aspiring digital brands globally.
According to Malcolm Rodrigues, CEO and co-founder of MyRepublic Group, network disaggregation and nationalisation are commonplace worldwide. He opined that there is a growing need for operators to pivot away from infrastructure-based models and digitalise.
Jason Ong, CEO of MyRepublic Digital, opined that successful digital transformation is about reducing friction for both the end customer and the company's employees.
He posited that telecom businesses may want to implement digital transformation but lack the experience or expertise to carry it out. They might also think that such transformation efforts are too risky or expensive to implement without impacting their core business.
“Some telcos may already have invested in digital transformation projects but found them exceedingly difficult to manage or too time-consuming to integrate with existing systems.”
Jason Ong
According to research, a staggering 70-95% of digital transformations fail because of all these challenges in execution.
MyRepublic Digital wants to make digital transformation more accessible and simpler by using a product-led approach. Most of the transformation journey is already pre-configured according to industry best practices and ready to deploy. The Encore platform is fully digital, based on open APIs, and is also designed to allow for easy integration.
“By streamlining, automating and digitalising business processes in a data-driven and contextually rich way, companies benefit from employees who are now freer to focus on being creative and innovating their core business as well as happier customers who can enjoy an intuitive, responsive, connected experience,” Ong concluded.
