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Home Management Leadership

Predictions 2022: The Future of Trust

FutureCIO Editors by FutureCIO Editors
December 20, 2021
Photo by cottonbro from Pexels

Photo by cottonbro from Pexels

Organizations in Asia/Pacific – private sector, government, and educational institutions – have reached a digital transformation tipping point and are aggressively embracing digital-first strategies.

Data security, confidentiality, integrity, and availability are now key issues for all organizations, as is imperative to use data ethically while complying with a complex web of industry and regional regulations.

Organizations must also recognize – and be sensitive to – practices that pose risks to the environment and humanity. The sense of urgency is building on proactive delivery of all the elements of Trust – risk, compliance, security, privacy, and social-environmental responsibility and ethics.

Jeff Xie

Jeff Xie, senior market analyst for security and trust research at IDC Asia/Pacific, says organizations in the APEJ (excluding those in Japan) understand the importance of integrating trust as part of their future strategic plans.

"Whilst building trust is essential, maintaining positive trust levels is the key challenge for Asia/Pacific organizations. Managing the various elements of Trust creates trust outcomes that go beyond the individual entities and APEJ organizations that leverage these predictions positively can gain a competitive advantage," he continued.

How trust can be achieved and maintained:

Prediction 1: Risk and trust: By 2026, 25% of APEJ organizations will replace net promoter score–like metrics with trust indices in RFPs to align traditional security and risk solutions with customer success, brand, and reputation.

Prediction 2: Geopolitical risk: By 2026, 20% of APEJ enterprises will incorporate cyber-resiliency planning in response to transnational sanctions against countries that neglect overseas illegal cyber activities of their citizens.

Prediction 3: Shared risk: By 2023, 20% of the largest public cloud customers in APEJ will subscribe to integrated risk management and cyber insurance policies through shared fate/risk programs to protect against sophisticated cyberattacks.

Prediction 4: Unified security first: By 2023, 40% of APEJ organizations will allocate half of their security budgets to cross-technology ecosystems/platforms designed for rapid consumption and unified security capabilities to drive agile innovation.

Prediction 5: Digital transformation and security: By 2023, 20% of APEJ IT buyers with IT environments that span disparate locations, clouds, remote workers, and devices will turn to network security as a service to ensure consistent protection.

Prediction 6: Regulation and automation: By 2023, 80% of APEJ organizations faced with complex global regulations will increase security compliance automation investment by 15% to ensure all policies and regulations are met consistently.

Prediction 7: Privacy first: By 2023, 33% of digital platforms will appoint resident compliance officers to limit liability from criminal penalties imposed by evolving regulations related to the negative social impact of misinformation.

Prediction 8: Governance: By 2026, 20% of organizations will commit to short-, mid- and long-term sustainability objectives that span 10+ years with assured funding from stakeholders despite the change of personnel during this time.

Prediction 9: Operations: To prepare for future disruption while maintaining supplier sustainability mandates, 55% of organizations will prioritize supply chain resiliency and responsible sourcing by 2023.

Prediction 10: Blockchain and customer experience: By 2025, 10% of the largest 500 APEJ organizations will employ blockchain-enabled customer data tokens and basic attention tokens to compensate customers for the gathering and use of their data.

Related:  IDC outlines trends in digital transformation of retail
Tags: 2022 PredictionsblockchainCustomer experiencedigital transformationFuture of TrustgovernanceIDCregulation and automationrisk and trust
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