Confusion over generative AI (GenAI) in the workplace is dividing employees and increasing the risk of sensitive information exposure, according to new research released by Veritas Technologies.
In Singapore, 80% of office workers admitted using GenAI tools at work, and 36% input potentially sensitive information into these tools. On the other hand, 24% do not use GenAI these tools and think their coworkers should be paid less for doing so.
Placing guardrails
More than 80% of respondents in Singapore want guidelines, policies, and training from their employers on using GenAI in the workplace. The majority of the respondents (95%) believe knowledge of GenAI is important.
Andy Ng, vice president, and managing director for Asia South and Pacific region at Veritas, said, “Without guidance on how or if to utilise generative AI, employees are using it in ways that put their organisations at risk, even as others are reluctant to use it at all. To harness the full potential of generative AI, organisations can put guardrails with effective generative AI guidelines and policies to minimise concerns related to data security and data privacy.”
Lack of guidelines and policies
Only 62% of the respondents have received guidance from their employers on using GenAI tools, increasing rifts in the workplace, with 56% saying employees who use GenAI have an unfair advantage over those who do not.
Moreover, organisations are also missing out on increasing efficiency with the appropriate use of GenAI, such as faster access to information (63%), increased productivity (46%), task automation (46%), idea generation (45%) and crowdsourcing advice (26%).
