Global robotic process automation (RPA) software revenue is projected to reach $1.89 billion in 2021, up 19.5% from 2020, says Gartner. Despite economic pressures caused by the COVID-19 pandemic, the RPA market is still expected to grow at double-digit rates through 2024.
“The key driver for RPA projects is their ability to improve process quality, speed and productivity, each of which is increasingly important as organizations try to meet the demands of cost reduction during COVID-19,” said Fabrizio Biscotti, research vice president at Gartner. “Enterprises can quickly make headway on their digital optimization initiatives by investing in RPA software, and the trend isn’t going away anytime soon.”
Worldwide RPA software revenue is expected to reach $1.58 billion in 2020, an increase of 11.9% from 2019. Through 2020, average RPA prices are expected to decrease 10% to 15%, with annual 5% to 10% decreases expected in 2021 and 2022, creating strong downward pricing pressure.
COVID-19 increased enterprise interest in RPA
The pandemic and ensuing recession increased interest in RPA for many enterprises. Gartner predicts that 90% of large organizations globally will have adopted RPA in some form by 2022 as they look to digitally empower critical business processes through resilience and scalability, while recalibrating human labour and manual effort.
Cathy Tornbohm, distinguished research vice president at Gartner, says Gartner anticipates RPA demand to grow and service providers to more consistently push RPA solutions to their clients because of the impact of COVID-19.
“The decreased dependency on a human workforce for routine, digital processes will be more attractive to end users not only for cost reduction benefits, but also for insuring their business against future impacts like this pandemic,” said Tornbohm.
Organizations are expected to grow their RPA capacity
Through 2024, large organizations will triple the capacity of their existing RPA portfolios. The majority of “new” spend will come from large organizations that are purchasing new add-on capacity from their original vendor or partners within the ecosystem.
Biscotti says as organizations grow, they will need to add licenses to run RPA software on additional servers and add additional cores to handle the load.
“This trend is a natural reflection of the increasing demands being placed on an organization’s ‘everywhere’ infrastructure,” said Biscotti.
Future RPA clients will come from non-IT buyers
Adoption of RPA will increase as awareness of RPA grows among business users. In fact, by 2024, Gartner predicts nearly half of all new RPA clients will come from business buyers who are outside the IT organization.
“Leading RPA software vendors have successfully targeted chief financial officers (CFOs) and chief operating officers (COOs), instead of IT alone. They like the quick deployment of low-code/no-code automation. The challenge they have is integrating RPA successfully across heterogeneous, changing environments, which is where IT coordination can make the difference,” concluded Biscotti.