Workday, Inc., has unveiled the Workday Agent System of Record to help organisations manage their entire fleet of AI agents in one place. The system claims to provide the essential tools to help organisations effectively govern, manage, and optimise their digital workforce.
The Agent System of Record ensures a seamless onboarding process for new AI agents, guaranteeing secure and efficient integration. By defining their roles and responsibilities, tracking their impact, budgeting and forecasting their costs, supporting compliance, and fostering continuous improvement, the system simplifies the management of the digital workforce.
“The workforce of the future will include both humans and AI agents, and businesses that don’t learn to manage this incredibly complex reality will fall quickly behind,” said Aneel Bhusri, co-founder and executive chair of Workday.
“We believe no company in the world is better positioned than Workday to usher in this new era of workforce management in a trusted, ethical way. Our deep understanding of human skills and roles naturally extends to managing digital labour. The future is here, and just like with the transition to the cloud, we’re ready to help our customers get there first,” said Bhusri.
Agent System of Record
The Agent System of Record claims to enable organisations to leverage AI agents while maintaining centralised control, governance, and visibility.
The solution offers a range of benefits, including centralised management, streamlined agent onboarding, and effective cost management, making it an attractive proposition for organisations.
The system also provides real-time operational visibility, empowering users with the information they need to make informed decisions and maintain control over their digital workforce.
New role-based agents
Customers can also quickly deploy and manage new role-based AI agents through the Agent System of Record. Workday’s role-based agents contain a configurable set of ‘skills’ and can perform hundreds of individual tasks. New Workday agents announced today include contract, payroll, financial auditing, and policy agents.
“The rise of AI agents in the enterprise has created an urgent need for a centralised system of record to manage and govern this increasingly complex landscape,” said R “Ray” Wang, CEO and Principal Analyst of Constellation Research. “Most of the executives we’ve spoken with seek solutions that provide the tools they need to harness the power of AI while maintaining security, compliance, and control. Digital workforce management capabilities will be a significant step forward for the industry.”
