Tricentis' 2025 Quality Transformation Report has found that 74% of organisations in Sinagpore believe poor software quality costs them between $500,000 (S$660,000) and $5M (S$6.6M) or more annually.
"The financial impact of poor software quality is a clear threat to business resilience and growth," said Damien Wong, senior vice president for Asia Pacific at Tricentis. "As Singapore organisations accelerate software development cycles, maintaining rigorous quality standards through AI testing, smarter testing strategies and increased investment in AI skills to manage emerging risks, maintain software resilience and sustain long-term innovation."
Poor software quality
The report also found that most (61%) Singapore organisations are significantly at risk of software outage within the following year. Approximately 7% of respondents have already experienced a major software outage this year.
Forty-six per cent of Singapore organisations are focused on improving overall software quality and increasing the speed of software development and deployment, significantly higher than the global average (13%). However, 47% of Singapore organisations ship code changes without thoroughly testing them due to the need to expedite release cycles (47%) and accidental slips of untested code (45%).
Improving software quality
There is a significant opportunity for improvement, with 80% of the surveyed audience expressing excitement about AI's potential to take over monotonous tasks in the development and delivery cycle, freeing up time for more strategic and rewarding work.
Furthermore, 87% of CIOs, CTOs, and software delivery teams are confident in AI's ability to make software release decisions autonomously.
The report underscores the importance of ethical AI considerations and risk management (48%) in maintaining software quality. This responsibility, along with a contextual understanding (44%) and mastery of AI prompting techniques (44%), is seen as an essential skill for the future of software development.
The report surveyed over 2,700 global CIOs, CTOs, VPs of engineering, DevOps and quality assurance leaders, and software developers in various industries, including the public sector, energy and utilities, manufacturing, and financial services.
