Aiming to become a flagship smart hospital in the Philippines, Asian Hospital and Medical Centre (AHMC) enhances the patient experience with modern endpoint devices from Lenovo.
"Lenovo gave us confidence that we could standardise without sacrificing performance or availability," said Frank N. Vibar, CIO, Asian Hospital and Medical Centre.
Digital transformation journey
AHMC's digital transformation journey aims to maximise the use of digital tools to deliver safer, more efficient, and higher-quality patient care.
Healthcare information systems (HIS) and electronic medical records (EMR) play a key role in patient intake, diagnosis, and treatment, but accessing them through legacy endpoint devices has been challenging.
Elevating patient comfort and satisfaction
AHMC worked with Lenovo to refresh all endpoint devices across the hospital, replacing multiple legacy vendors with a single partner.
Lenovo collaborated with AHMC to identify the best devices for each user group, providing powerful ThinkCentre PCs, versatile ThinkPads, and high-quality ThinkVision monitors tailored to their specific needs.
With Lenovo Premier Support, AHMC benefits from reliable, prompt technical assistance.
The upgrade has boosted reliability and performance for mission-critical healthcare apps and cut endpoint support ticket volumes from 200 requests per month to practically zero. Moreover, it has improved patient and clinician satisfaction and freed IT teams to focus on upskilling in cybersecurity, networking, data analytics, and AI integration.
