Ant International has collaborated with e-wallet operators TNG Digital, the operating company of TNG eWallet, and easypaisa, Pakistan’s first digital bank, to elevate customer experiences with AI.
Alipay+ GenAI Cockpit, Ant International’s AI innovation platform, enables the development of generative AI-driven agentic applications, improves customer service operations, and streamlines the user journey for customer service requests.
AI-native services for the financial sector
Generative AI-powered agents, developed with the support of Alipay+ GenAI Cockpit, claim to autonomously respond to and perform rectification tasks in customer service, merchant copilots, financial assistants and AI safety solutions.
It claims to improve response speeds, reduce training time, and increase efficiencies.
“We’re excited to welcome our first customers to Alipay+ GenAI Cockpit. This platform opens the door for fintechs to agentic AI — empowering them to automate decisions, accelerate innovation, and deliver smarter financial solutions to their partners, all with financial-grade compliance, reliability and security. We look forward to supporting our customers as they expand the use of the Cockpit platform in their operations,” said Jiang-Ming Yang, chief innovation officer at Ant International.
The generative AI platform leverages over 20 LLMs, including Ant International’s own Falcon TST (Time-Series Transformer) AI Model. Built on the Cockpit, Antom Copilot is an AI agent designed to help merchants boost conversions by streamlining payment method integration.
Ant International’s AI services are underpinned by AI SHIELD, a proactive security toolkit to ensure the security and compliance of AI-powered financial services.
