Cisco unveiled solutions to foster collaboration between people and AI agents in the workplace, including new agentic capabilities in Cisco AI Assistant to help organisations manage and work with digital agents.
This new approach to collaboration, known as Connected Intelligence, enables blended teams comprising humans and agents to connect and collaborate.
"With Connected Intelligence, we're weaving AI agents into Webex to supercharge teams and power breakthroughs in how people and AI collaborate to get things done-this is the future of work coming to life," said Jeetu Patel, president and chief product officer, Cisco. "We're building AI agents into Webex today that will amplify our collective productivity and fundamentally improve how people connect with each other, how they interact with AI, and how AI agents themselves collaborate."
Cisco AI Assistant
Cisco AI Assistant innovations offer new ways for AI agents to support employees, with capabilities such as generating action items from meeting transcripts, transcribing and summarising in-person meetings in real-time, recommending live polls throughout meetings, scheduling meetings, automating routine queries, responding to customer questions, and transferring calls or scheduling appointments.
With an open ecosystem approach, Cisco AI Assistant now integrates with leading enterprise knowledge applications, including:
- Amazon Q index: Provides secure, scalable access to enterprise data with advanced semantic search and real-time indexing.
- Microsoft 365 Copilot: Webex users can now search across Microsoft Copilot from Cisco AI Assistant and access files and information from Microsoft SharePoint and OneDrive, without leaving Webex.
- Jira and Salesforce: AI agents can perform tasks in third-party applications via the Cisco AI Assistant in the Webex App.
