Genesys has launched a new full-service Genesys Cloud core region in Singapore, enabling enterprises to unlock agentic AI capabilities through secure, compliant operations.
“Agentic AI will continue to redefine how businesses operate and connect with their customers. The new Singapore core region will strengthen our ability to meet rising demand for the advanced AI capabilities of the Genesys Cloud platform across Asia, giving organisations a trusted foundation to deliver more intelligent, efficient, and personalised experiences that drive measurable business results,” Olivier Jouve, chief product officer, Genesys Cloud, said.
Genesys Cloud Region in Singapore
The new infrastructure aims to enable organisations to drive customer loyalty and operational efficiency while remaining compliant with security and compliance requirements. It connects to the Amazon Web Services (AWS) Asia Pacific (Singapore) Region, granting access to the latest Genesys Cloud agentic AI innovations.
Leveraging the artificial intelligence (AI) capabilities of the Genesys Cloud platform, it aims to enable real-time intelligence to enhance customer and employee experience.
Elevating Singapore from a satellite to a core cloud region allows Genesys to help enterprises address data residency preferences and sector-specific obligations with lower latency and greater resilience.
“The new Singapore Cloud Region will bridge the gap between innovation and trust, giving businesses across Asia the ability to scale, stay compliant, and innovate with confidence. This investment will reinforce Genesys’ commitment to regional growth and support Singapore’s AI-first digital leadership aspirations. With in-country data residency, we will enable businesses, especially in regulated sectors, to adopt the cloud responsibly and harness innovations like agentic AI to drive customer loyalty and efficiency,” Mao Gen Foo, vice president, Asia, Genesys, added.
