Manulife will develop its enterprise agentic AI platform using Akka's durable, highly available runtime to integrate into the ecosystem. It aims to strengthen the Manulife platform's security, reliability, and performance by embedding AI into critical workflows and expanding adoption across the organisation.
Jodie Wallis, global chief AI officer for Manulife, said: "As we explore technologies that can help us scale reliable, compliant and resilient AI systems, solutions like Akka illustrate how enterprises can build and operate agentic systems with the speed, predictability, and governance required in highly regulated environments."
Operationalising agentic AI
Akka's solution for Manulife's AI platform aims to achieve the following:
● Prioritise customer, colleague, and organisational safety through sound delivery and governance processes.
● Design energy-efficient AI solutions that require less infrastructure to run and maintain.
● Build AI solutions that are explainable and reliable, while maintaining the appropriate human accountability for decision making.
"Manulife is embedding AI across nearly every part of our business while equipping our colleagues with the capabilities to design, operate, and scale solutions," said Shamus Weiland, global chief information officer at Manulife. "Akka provides a secure, scalable software foundation to support high volumes of business applications to accelerate meaningful value creation across our franchise."
"The Manulife team demonstrates the rare understanding of what it really takes to deliver agentic AI on a global scale. Without consistent engineering practices that address a complex and continually changing set of environment factors, AI systems, which are inherently random, will not be trusted to deliver business outcomes," said Tyler Jewell, CEO of Akka.
