RingCentral has announced the general availability of AI Receptionist (AIR), an agentic AI phone agent.
“Think of RingCentral AI Receptionist as providing a Voice AI Agent that is always-on, trainable, and fluent in the nuances of your business. It adapts over time, handles common questions, and ensures that no opportunity is missed,” said Kira Makagon, President and COO of RingCentral. “AI Receptionist empowers organisations to reimagine inbound voice calls as a strategic, revenue-generating channel—transforming what was once a cost centre into a source of business growth.”
AIR
Already deployed by over 2,000 organisations, AI Receptionist claims to be a context-aware, trainable digital voice bot that can handle conversations, route calls intelligently, follow up via SMS, and work seamlessly across PBX platforms like Microsoft Teams Phone, Avaya, and Mitel.
Some of its capabilities include instant activation, custom greetings and voice personas, automating routine calls, name-based and context-driven call transfers, and SMS messaging.
New RingCentral AI Receptionist features include call analytics and insights, multi-location support, Spanish language support(beta), and HIPAA Compliance for security and privacy controls.
“RingCentral’s AI Receptionist now handles 93% of our incoming calls, which saves our team about 12 hours each month, translating to $900 in cost savings,” said Gina Van Opens, president of Integral Recruiting Services. “I’m also personally saving an hour and a half every day thanks to the incredible note-taking ability of the RingCentral AI Assistant. It’s amazing how much efficiency these tools are creating.”
