Salesforce has unveiled the newest version of Agentforce, the first digital labour platform for enterprises and an AI system for augmenting teams with autonomous AI agents.
Agentforce 2.0 includes a new library of pre-built skills and workflow integrations for rapid customisation. It also claims to be able to deploy Agentforce in Slack and advancements in agentic reasoning and retrieval augmented generation (RAG).
“Agentforce 2.0 takes our revolutionary Salesforce digital labour platform to another level, with new reasoning, integration and customisation features that supercharge autonomous agents with unprecedented levels of intelligence, precision and accuracy,”said Marc Benioff, chair and CEO of Salesforce.
Agentforce 2.0
A new library of pre-built agent skills includes new skills for sales teams, such as Sales Development and Sales Coaching, creating low-code workflows with MuleSoft for Flow, and Tableau Topics and Actions for data visualisations and predictions.
It also includes Slack skills for engaging in channels and conversations and partner skills through the AppExchange to extend Agentforce with custom Topics and Actions, such as the AI Employee Service Agent with Workday, to new, partner-built actions from Asymbl, Docusign, and Neuron 7.
Agentforce also claims to simplify the process by recommending skills for required work through Agent Builder, which can compose new agents. It automatically generates relevant topics and instructions while pulling from the library of available skills and actions, making the user experience seamless.
The full release of Agentforce 2.0 will generally be available in February 2025, with specific features released in advance.
