Global public services provider Serco is leveraging the Boomi Enterprise Platform tomodernise operations in the Asia Pacific region by streamlining data flows, enhancing master data management, and simplifying API connectivity.
"We've always used Boomi for core integration, but what we uncovered at last year's Boomi World Tour Sydney completely reframed what's possible," said Kiran Narayan, director, Products and Digital Capabilities at Serco. "We realised that powerful Boomi AI agents like Boomi Scribe and Boomi DesignGen were already sitting within our Boomi Enterprise Platform license. Within minutes, we were experimenting with them live. That moment kick-started a brand new way of thinking and working."
Boomi's AI agents
Serco tested and deployed Boomi's AI agents, which utilise natural language prompts to assist users in designing and deploying integrations more quickly.
The public services provider also implemented Boomi Scribe as the documentation base for integration, significantly simplifying the process and creating understandable documents that reveal the underlying logic behind a particular interface.
Meanwhile, Boomi DesignGen played a crucial role in improving team communication through its visual aids.
"Previously, it would take an integration developer around two or three hours to write up a document formatted in a way customers understand. With Boomi Scribe, it takes 10 to 15 minutes," said Kiran.
"Serco's journey reflects the future of integration: low-code, AI-enabled, and business-empowered," said David Irecki, chief technology officer for Asia Pacific and Japan at Boomi. "It's been an incredible privilege to partner with a team that moves fast, thinks strategically, and is committed to democratising innovation across the organisation."
