SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.
Ongki Kurniawan, CEO and co-founder of Skor Technologies said: “One of the core challenges is that the pace of technology has not been matched by the pace of regulatory frameworks in Indonesia, creating a variety of barriers that we need to navigate.”
Transformative
GenAI has reduced SkorLife’s operational costs and enhanced customer service with an AI-powered conversational interface that provides personalised financial advice based on transaction history and spending patterns.
“This is about more than just understanding one’s credit score; it’s about equipping individuals with the knowledge to make informed financial decisions, thereby fostering a more financially literate society,” Kurniawan said.
Looking ahead
SkorLife intends to embrace open banking initiatives in Indonesia that can facilitate seamless data exchange between banks, financial institutions, and third parties and allow e-commerce giants to embed customised financial services directly into their platforms.
“Our journey is about continuous improvement and adaptation, ensuring every Indonesian has the tools to secure a better financial future,” Kurniawan said.
