TeamViewer has launched Tia, an intelligent agent that aims to support autonomous IT by turning AI into an active problem solver.
Integrated into TeamViewer ONE, the solution combines remote connectivity and digital employee experience, creating a unified environment that supports collaborative IT problem-solving and innovation.
“Tia is a step toward a workplace where technology simply works,” said Mei Dent, chief product and technology officer at TeamViewer. “It’s the beginning of a more agentic future, where intelligent systems take initiative responsibly, learn from context, and redefine what productivity feels like in the digital era.”
Tia
Tia claims to operate across devices and systems. It also leverages contextual insights from device and session data to detect, diagnose, and resolve issues.
TeamViewer ensures that the intelligent agent identifies the root causes of problems, provides appropriate remediations and automations, and executes them by generating scripts.
It can also automatically handle routine disruptions such as login errors, configuration faults, or application slowdowns within policy. IT can still oversee complex cases.
The solution offers customizable dashboards for tailored views of key metrics, data sources, and trends, empowering IT teams to anticipate issues and enhance productivity.
The solution runs on a multi-agent framework with specialised agents for performance, connectivity, application support, and account management.
