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Home Technology

UnionBank partners with Informatica to enhance customer experience

FutureCIO Editors by FutureCIO Editors
January 26, 2024
Photo from https://www.facebook.com/photo/?fbid=10155112045451404&set=a.671621315011401

Photo from https://www.facebook.com/photo/?fbid=10155112045451404&set=a.671621315011401

UnionBank of the Philippines has chosen Informatica for its Master Data Management (MDM) SaaS as part of the Bank’s cloud-first digital transformation strategy by transitioning from an on-premises solution to the cloud.

Wilfredo Montino Jr.

“UnionBank remains committed to serving the Filipino community by driving technological innovation and adopting best-in-class, industry-leading solutions to deliver a superior financial services experience,” said Wilfredo Montino Jr., chief data officer at UnionBank of the Philippines. 

Intelligent MDM 

Informatica’s AI-powered Intelligent Data Management Cloud™ platform enables UnionBank to build an enterprise-wide 360-degree view of customers and improve customer experiences by delivering highly personalized services based on a single real-time source of trusted data. It will also protect UnionBank’s customers against money laundering and fraud.

Steven Seah

 “Informatica is a transformational leader in AI-powered cloud data management, and UnionBank is a pioneer embracing technological innovation to empower its customers. We look forward to manifesting this synergy to help the Philippines’ financial services leaders like UnionBank to drive financial inclusion and improve customer experience with trusted data at its center,” commented Steven Seah, managing director for Informatica ASEAN, India and Korea. 

Strategic vision

“The adoption of Informatica’s industry-leading MDM services, available natively on the IDMC platform, will enable UnionBank to accelerate its strategic vision by providing consistent, trusted data to deliver exceptional customer experience to its customers,” adds Informatica’s Seah. 

“By working with Informatica, we make trusted customer data more accessible to our users, mastered on a single AI-driven platform, and leveraging the cloud for scalability to match the growth of the bank,” comments Montino. 

Related:  Google Cloud publishes latest Threat Horizons Report 
Tags: cloudCustomer experienceInformaticaon-premisesUnion Bank of the Philippines
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