Salesforce has announced the launch of Agentforce Sales app in ChatGPT, which aims to connect intelligence to customer relationship management. The offering enhances AI fluency in unique business contexts.
AgentforceSales brings this proprietary context, such as pipeline, client history, and strategic priorities, directly to ChatGPT, applying reasoning capabilities to trusted business data right inside ChatGPT.
“With the Agentforce Sales app in ChatGPT, we’re bringing Salesforce into the tools sellers already use,” said Kris Billmaier, GM and EVP of Agentforce Sales at Salesforce. “Now conversations with the Agentforce Sales app in ChatGPT understand your customers, move deals forward, and get real sales work done.”
Conversational CRM
Making CRM conversational claims to bring the following benefits for users:
- The End of the “Copy-Paste” Workflow by ingraining the context within the app, allowing ChatGPT to pull a live, interactive list of responses directly from Salesforce without searching or filtering.
- Superhuman Prioritisation (CRM + The World): The CRM that knows customers can generate real-world insights at scale, synthesises customer and business data with external knowledge for better-tailored recommendations.
- Action at the Speed of Thought: Agentforce Sales app in ChatGPT does more than chat, but acts. Users can delegate busy work, update records instantly, and strategise.
- Enterprise Trust in a Consumer Interface: Agentforce Trust Layer ensures your data is handled securely, enabling a trusted, two-way data exchange that protects information at every step
Brandon Metcalf, CEO and founder, Asymbl, said: “With the Agentforce Sales app in ChatGPT, our reps can prioritise deals, plan accounts, and update Salesforce directly from the conversation. It will change how our sales team works and boost productivity.”
The Open Beta for Agentforce Sales app in ChatGPT is available starting today for both Agentforce for Sales Add-on and Agentforce 1 Edition customers.
