A Gartner survey of North America and European marketers revealed that 60% have centralised some (23%) or all (37%) of their functions. Chief marketing officers (CMOs) cited operational excellence issues — such as prioritisation, workflows and collaboration — as the primary reasons for making changes to their organisational structures.
“CMOs may be lured by the promise of greater control and economies of scale that centralisation offers, but each structure brings with it a set of benefits and drawbacks,” said Sally Witzky, senior director analyst in the Gartner Marketing practice.
“CMOs must place organisational decisions in the strategic context, making trade-offs based on restructuring objectives, capability gaps and cultural realities.”
Sally Witzky
The survey findings also show a slight distinction between B2B and B2C marketing organisations. While B2B marketing organisations favour and utilise a balanced or hybrid structure approach, B2C organisations are primarily centralised.
CMOs in B2C organisations doubled down on a “fully” centralised structure over “mostly” centralised.
Witzky believes that B2C organisations are primarily consumer-driven. They tend to work with and depend upon a roster of external agencies for the brand or individual brands, and as a result, tend to have more centralised marketing.
“However, B2B organisations are embracing a new emphasis on buyer centricity and are changing their marketing organisation structures to gain some centralised control and process,” she cautioned.
Gartner experts said CMOs should consider whether it’s easier to centralise some of the marketing work that is decentralised or mine those decentralised areas for waste, inefficiencies, duplication and individuals or small teams who work in silos — then make changes accordingly.
Recommendations
Gauge stakeholder understanding of problems and openness to change – Understand how stakeholders feel about the problems that are necessitating a marketing restructure and get buy-in.
Diagnose the need to restructure and identify priorities – Clarify the vision and goal(s) of the restructure, along with the structure priorities they’ll follow to reach them.
Design the best-fit marketing organisation – Conduct a design workshop to map out the new marketing organisation structure that best fulfils the reorg vision and goals, while remaining grounded in how work happens.
Announce the plan and prepare for the change – Prepare to deliver a presentation highlighting change drivers, restructure objectives and the proposed marketing structure, and discuss rollout objectives with all affected parties.
Monitor rollout and collect feedback – Build in feedback loops to identify unexpected areas of friction in the new structure and make team-level interventions to address them.
