Freshworks Inc. has announced the general availability of Freshservice Journeys, designed to enhance employee experiences.
The new AI-assisted capability within Freshworks' IT and employee service management offering aims to streamline complex employee processes through no-code workflows, enhancing employee experiences during onboarding, offboarding, promotions, and relocations.
"Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalised, seamless, and uncomplicated service," said Srini Raghavan, chief product officer at Freshworks. "With the launch of Freshservice Journeys, Freshworks takes that vision further, eliminating the friction that has long hindered cross-departmental collaboration during complex employee transitions. Organisations can now use AI-powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility."
Freshservice Journeys
Key benefits of Freshservice Journeys include AI-powered efficiency to handle routine tasks, such as setting up accounts, sending reminders, and summarising tickets. It also offers a unique, easy-to-use, no-code/low-code, intuitive interface to help users configure complex workflows and use pre-built templates that enable seamless collaboration from HR to IT.
It also facilitates cross-functional collaboration by assigning tasks, automating reminders, and providing real-time progress tracking that is visible across all relevant departments. Additionally, it can be customised to meet specific employee needs and organisational policies.
"Freshservice Journeys is a game-changer for onboarding," saidTabitha Zokaitis, IT Service Management analyst at EquiTrust Life Insurance. "It allows our admins to quickly set up customised workflows for different roles, while giving HR real-time visibility into every task. We're looking forward to further streamlining our processes and saving hours of manual coordination, reducing errors, and ensuring every new hire has a smooth, consistent experience from day one."
