• About
  • Subscribe
  • Contact
Tuesday, July 8, 2025
    Login
  • Management Leadership
    • Growth Strategies
    • Finance
    • Operations
    • Sales and Marketing
    • Careers
  • Technology
    • Infrastructure and Platforms
    • Business Applications and Databases
    • Big Data, Analytics and Intelligence
    • Security
  • Industry Verticals
    • Finance and Insurance
    • Manufacturing
    • Logistics and Transportation
    • Retail and Wholesale
    • Hospitality and Tourism
    • Government and Public Services
    • Utilities
    • Media and Telecommunications
  • Resources
    • Whitepapers
    • PodChats
    • Videos
  • Events
No Result
View All Result
  • Management Leadership
    • Growth Strategies
    • Finance
    • Operations
    • Sales and Marketing
    • Careers
  • Technology
    • Infrastructure and Platforms
    • Business Applications and Databases
    • Big Data, Analytics and Intelligence
    • Security
  • Industry Verticals
    • Finance and Insurance
    • Manufacturing
    • Logistics and Transportation
    • Retail and Wholesale
    • Hospitality and Tourism
    • Government and Public Services
    • Utilities
    • Media and Telecommunications
  • Resources
    • Whitepapers
    • PodChats
    • Videos
  • Events
No Result
View All Result
No Result
View All Result
Home Technology Big Data, Analytics & Intelligence

Freshworks unveils Freshservice Journeys to improve employee experiences

FutureCIO Editors by FutureCIO Editors
July 8, 2025
Photo by Andrea Piacquadio: https://www.pexels.com/photo/laughing-businesswoman-working-in-office-with-laptop-3756679/

Photo by Andrea Piacquadio: https://www.pexels.com/photo/laughing-businesswoman-working-in-office-with-laptop-3756679/

Freshworks Inc. has announced the general availability of Freshservice Journeys, designed to enhance employee experiences.

The new AI-assisted capability within Freshworks' IT and employee service management offering aims to streamline complex employee processes through no-code workflows, enhancing employee experiences during onboarding, offboarding, promotions, and relocations. 

Srini Raghavan
Srini Raghavan

"Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalised, seamless, and uncomplicated service," said Srini Raghavan, chief product officer at Freshworks. "With the launch of Freshservice Journeys, Freshworks takes that vision further, eliminating the friction that has long hindered cross-departmental collaboration during complex employee transitions. Organisations can now use AI-powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility."

Freshservice Journeys

Key benefits of Freshservice Journeys include AI-powered efficiency to handle routine tasks, such as setting up accounts, sending reminders, and summarising tickets. It also offers a unique, easy-to-use, no-code/low-code, intuitive interface to help users configure complex workflows and use pre-built templates that enable seamless collaboration from HR to IT.

It also facilitates cross-functional collaboration by assigning tasks, automating reminders, and providing real-time progress tracking that is visible across all relevant departments. Additionally, it can be customised to meet specific employee needs and organisational policies.

"Freshservice Journeys is a game-changer for onboarding," saidTabitha Zokaitis, IT Service Management analyst at EquiTrust Life Insurance. "It allows our admins to quickly set up customised workflows for different roles, while giving HR real-time visibility into every task. We're looking forward to further streamlining our processes and saving hours of manual coordination, reducing errors, and ensuring every new hire has a smooth, consistent experience from day one."

Related:  Why Artificial General Intelligence (AGI) matters — and why it doesn’t
Tags: Artificial Intelligencedigital transformationemployee experienceFreshserviceFreshworks
FutureCIO Editors

FutureCIO Editors

No Result
View All Result

Recent Posts

  • Freshworks unveils Freshservice Journeys to improve employee experiences
  • OPSWAT and SentinelOne partner to strengthen multi-layered malware detection with AI
  • PodChats for FutureCIO: Optimise cloud for value delivery
  • Building a culture of skill development within IT teams
  • Oracle and depa to provide skills development training to power the Thai digital economy

Live Poll

Categories

  • Big Data, Analytics & Intelligence
  • Business Applications & Databases
  • Business-IT Alignment
  • Careers
  • Case Studies
  • CISO
  • CISO strategies
  • Cloud, Virtualization, Operating Environments and Middleware
  • Computer, Storage, Networks, Connectivity
  • Corporate Social Responsibility
  • Customer Experience / Engagement
  • Cyber risk management
  • Cyberattacks and data breaches
  • Cybersecurity careers
  • Cybersecurity operations
  • Education
  • Education
  • Finance
  • Finance & Insurance
  • FutureCISO
  • General
  • Governance, Risk and Compliance
  • Government and Public Services
  • Growth Strategies
  • Hospitality & Tourism
  • HR, education and Training
  • Industry Verticals
  • Infrastructure & Platforms
  • Insider threats
  • Latest Stories
  • Logistics & Transportation
  • Management Leadership
  • Manufacturing
  • Media and Telecommunications
  • News Stories
  • Operations
  • Opinion
  • Opinions
  • People
  • Process
  • Remote work
  • Retail & Wholesale
  • Sales & Marketing
  • Security
  • Tactics and Strategies
  • Technology
  • Utilities
  • Videos
  • Vulnerabilities and threats
  • White Papers

Strategic Insights for Chief Information Officers

FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Quick Links

  • Videos
  • Resources
  • Subscribe
  • Contact

Cxociety Media Brands

  • FutureIoT
  • FutureCFO
  • FutureCIO

Categories

  • Privacy Policy
  • Terms of Use
  • Cookie Policy

Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl

Login to your account below

or

Not a member yet? Register here

Forgotten Password?

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Management Leadership
    • Growth Strategies
    • Finance
    • Operations
    • Sales and Marketing
    • Careers
  • Technology
    • Infrastructure and Platforms
    • Business Applications and Databases
    • Big Data, Analytics and Intelligence
    • Security
  • Industry Verticals
    • Finance and Insurance
    • Manufacturing
    • Logistics and Transportation
    • Retail and Wholesale
    • Hospitality and Tourism
    • Government and Public Services
    • Utilities
    • Media and Telecommunications
  • Resources
    • Whitepapers
    • PodChats
    • Videos
  • Events
Login

Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl

Subscribe