Hangzhou officials have announced the integration of Artificial Intelligence across its healthcare system, from pre-visit consultations to diagnosis, treatment and follow-up.
AI applications
To strengthen the city's Healthy Hangzhou brand, Hangzhou has deployed AI-powered technological innovations in healthcare to offer faster, smarter, and more accessible medical services.
Anzhen'er, the city's flagship digital health assistant, is now deployed across all public hospitals above the secondary level, serving patients more than 37.27 million times in 2025 alone. To support consultation, registration, payment, queue updates, and medication reminders. It also helps with navigation, parking, and meal ordering.
The city is also pioneering AI-powered digital twins of top specialists.
Using the expertise of specialist Mao Hongjing, vice-president of Hangzhou Seventh People's Hospital, Hangzhou Hanghaomeng (good sleep), the country's first sleep-medicine expert agent that provided round-the-clock consultations and assistance to 6.63 million users. It has also identified almost 140,000 people with sleep disorders.
To provide an online expert for each hospital, the city has also released 28 additional expert agents, focusing on various fields such as medical aesthetics, weight management, hair loss, and child growth.
The city has also launched Hangxiaoyu, a guidance and developmental screening AI assistant, making it China's first childcare-service AI assistant. It has enabled early intervention by identifying 13,000 children at developmental risk and serving 880,000 parents.
