Sendbird Inc. has announced the launch of Sendbird Voice AI. This next-generation voice automation solution is designed to deliver unified, human-like experiences across voice, SMS, email, web, and in-app chat. By providing speed and accuracy in conversations, it aims to enhance customer interaction significantly.
"Voice remains the most intuitive and accessible channel, particularly for customers less comfortable with digital tools," said John S. Kim, CEO of Sendbird. "With Voice AI, we are redefining customer experience through speed, accuracy, and omnichannel integration into one powerful solution."
Sendbird Voice AI
Sendbird Voice AI provides real-time analytics and transcripts for inbound calls, supports text-to-speech and recognition in 29 languages. It also enables the customisation of accents, tones, and language based on the needs of the customers.
Sendbird Voice AI is built on a foundation of trust and accountability, having undergone rigorous testing in developer environments to ensure its reliability and stability.
Moreover, it offers transparency in AI decision-making, providing users with the confidence that their interactions are secure and their data is handled with care.
Sendbird Voice AI also facilitates seamless handoffs to live agents whenever human support is needed, ensuring continuity and reliability in customer interactions.
It also claims to capture user intent and emotional nuance for contextual and empathetic responses.
Sendbird Trust OS validates every deployment against real-world scenarios to ensure enterprise-grade reliability, adaptability, and consistent resolution in live environments.
