The widespread adoption of vertical AI could generate $344 billion in annual economic impact across retail, financial services, industrial manufacturing, and enterprise IT, according to vertical AI applications company SymphonyAI’s first Economic Impact of Vertical AI Report.
“Our report flips the script on AI hype. The real story is that the only place AI is creating enterprise value at scale is Vertical AI — combining generative, agentic, and predictive technologies — and it’s already producing billions in ROI,” said Sanjay Dhawan, CEO of SymphonyAI. “This is a new benchmark for what Vertical AI can deliver.”
ROI findings for standard use cases
The study found that vertical AI could generate an annual potential of $54 billion for promotion optimisation, assortment planning and personalisation, and shelf and inventory planning.
In financial crime prevention, there is an annual potential of $83 for transaction monitoring, investigation monitoring, and alert handling.
The industrial manufacturing sector could generate $188B yearly potential for predictive asset management, defect detection and QC, throughput optimisation, and frontline worker optimisation.
Meanwhile, an annual potential of $19.4 billion for ITSM auto-resolution, incident resolution, and call deflection, as well as support automation, could be generated from the enterprise IT sector.
“Most AI reports are filled with projections and hype. What sets this approach apart is that this report is grounded in real, audited customer deployments and scaled to market-level impact. That makes it one of the most credible benchmarks for enterprise AI ROI today,” said R “Ray” Wang, principal analyst and founder of Constellation Research. “Vertical AI is not just the future — it’s already transforming companies and their operational models.”
