Vonage announced a new collaboration with SAP SE to explore generative AI and NextGen use cases using Vonage’s Application Programming Interface (API) platform and SAP Business AI.
Seckin Arikan, head of Business Unit API for Vonage, said, “With the increasing demands in customer expectations, businesses need to pivot their approach to designing and delivering more secure and enhanced engagement experiences for their customers and employees and become data-driven organisations set for success -- and they need to do it faster and easier than before. Together, we aim to make new capabilities available to help developers create new applications for enterprises to reimagine their business, improve customer experiences, and create new communications and engagement capabilities.”
World of possibilities
The collaboration entails Vonage providing SAP access to Vonage network APIs from Vonage’s Communications Platform as a Service (CPaaS), including Quality-on-Demand (QoD), Device Location, and Number Verification.
The two companies intend to work on generative AI and immersive services innovations on the SAP Business Technology Platform (SAP BTP) with Vonage’s network APIs.
“We are delighted to partner with Vonage to revolutionise the use of SAP Business AI across the API landscape. This collaboration opens a world of possibilities for developers and businesses, empowering them to innovate and succeed like never before. Our partnership is not just about cutting-edge generative AI innovation but about redefining the future with network API integration and transformation. Together, we bring a blend of expertise, next-generation technology, and a shared vision towards customer value,” Michael Ameling, executive vice president and chief product officer of SAP Business Technology Platform, said.
