To revolutionise customer communications, RingCentral, Inc. has introduced an AI phone agent that utilises generative AI to automatically address customer queries and direct callers to the appropriate department. Named RingCentral AI Receptionist (AIR), it promises to function as a dedicated receptionist, ensuring efficient call handling.
"The launch of RingCentral AI Receptionist marks our foray into agentic AI and the creation of a new category in AI-powered business call handling. RingCentral AIR is designed to work right out of the box, enabling any business, from local service providers to fast-growing enterprises, to automate customer interactions," said Kira Makagon, chief innovation officer & CMO at RingCentral.
"Voice remains a preferred way in which customers communicate, and AI-powered call automation—integrated directly into the phone system—will redefine how companies of all sizes connect with their customers," she added.
AI call automation
The AI receptionist solution is a game-changer, efficiently handling routine customer inquiries using generative AI and context from websites and FAQs. It also offers smart call routing, SMS confirmations, call transcripts, and analytics. With customisable voice and language options, it currently supports English, with more languages in the pipeline.
"Handling call transfers across 67 locations used to slow us down. IVRs weren't flexible. Hiring a full-time receptionist was costly. RingCentral AI Receptionist changed that." said Chris Easterwood, VP of ITS Platform Engineering & Infrastructure at Southwire.
